Shipping Within The UK
We use Royal Mail to send out your packages with a standard shipping rate of £4.50. All orders placed after 1pm will be processed the following day (orders after 1pm Friday will be processed on the following Monday).
Standard shipping = from £4.50, 2-3 working days after dispatch
Standard shipping, next working day = from £5.50
If you select a standard delivery method, there is unfortunately no way to track these items. Due to Covid 19 staff shortages, Royal Mail are currently experiencing some delays within certain areas and therefore these services may take up to 10 working days to arrive. Royal Mail are prioritising Tracked and Special Delivery services in these occasions, so if you need a guaranteed next day delivery we advise using one of the below services. For standard services, we will have to wait the full 10 days before we can arrange a refund or replacement on any unreceived items.
Tracked 24hr = £6.50, tracked next day delivery
Saturday delivery, guaranteed by 1pm = starting at £11.50
Please note, the above aims are given by Royal Mail and in some instances they may be exceeded. We cannot be held responsible for any delays caused by Royal Mail as they are out of our control. We know it can be frustrating to wait longer than expected, but if you have not yet received your parcel please allow up to 5 working days before reaching out to us.
For international orders, delivery will vary depending on where you are in the World. Orders will be sent using Royal Mail International Tracked & Signed so you can keep an eye on its progress from us, all the way to your door. Please allow up to 48 hours for your tracking link to update after dispatch. You can track your order here, or follow the link in your dispatch email.
For EU countries, there is a delivery aim of 5-7 working days.
For remaining worldwide countries, the delivery aim is 7-10 working days.
If your order doesn’t arrive within this timeframe, please allow 15-20 working days before contacting us to allow for any delays that may have occurred. Any delays caused via carrier and/or customs are sadly out of our control.
Unfortunately, for those countries incurring a customs charge, we are not yet able to cover this. You will need to clear it before your items arrive, otherwise they will be sent back to us. Due to Brexit, this may now include any customers based within the EU.
COSTS AND ZONES:
EUROPE = £13.70 - £18.50 (weight dependent)
Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia (EU), Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.
WORLD ZONE 1 = £15.50 - £28.00 (weight dependent)
All countries not covered by Europe, World Zone 2 and the United States of America.
WORLD ZONE 2 = £15.50 - £33.00 (weight dependent)
Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Island, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People’s Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa.
WORLD ZONE 3 = £17.00 - £35.50 (weight dependent)
United States of America.
Lost, Stolen or Damaged Parcels
Once your order leaves our hands it is under the responsibility of the carrier to deliver it. We therefore cannot be held responsible for any lost or stolen parcels. If you live somewhere that might be deemed hard to find please include clear delivery instructions when placing your order. If for some reason your order arrives damaged, or it doesn’t arrive at all, you can raise a claim with Royal Mail here. For any assistance please feel free to email us at email@example.com