RETURNS & EXCHANGES

Due to an increase in light-wear returns, we will no longer accept items back with the tags removed.

What is the returns policy?

We really hope you and your four-legged friend love our products as much as we do, but if you're not 100% satisfied then we will be more than happy to offer a refund. To be eligible, the product must be in a re-sellable condition with tags still on and in the original packaging. You will have 30 days from the time of purchase.

Returns are now FREE. Simply log on to our returns portal www.barclondon.com/a/returns, select the item(s) you want to send back and then follow the online instructions. Your order should arrive with a returns slip inside and we would just ask you to include this (filled out correctly) so we know it is from you when it arrives.

Your refund will be processed as soon as we have received the items back at our HQ. Unfortunately, we will not be able to refund you the initial shipping costs.

If you have any questions, feel free to drop us an email at info@barclondon.com

 

What happens if I order the wrong size for my pup?

If you need to exchange the size of your item that is no problem! Simply return your items as listed above and then place a new order for the correct size. This is the same if you want to swap colour or style too.

Your order should arrive with a returns slip inside and we would just ask you to include this (filled out correctly) so we know it is from you when it arrives.

If you have any questions, feel free to drop us an email at info@barclondon.com

 

What happens if the item is not what I expected?

Customer satisfaction is of high priority to us and if for some reason expectations don't match up then please let us know so we can help. In most cases we will offer you an exchange or refund providing the product you are requesting to send back is in a re-sellable condition.

 

Disclaimer: All BARC LONDON items are accessory items only, the makers assume no liability. The use of the products and safety of the pet and handler is completely at the purchaser and/or user's discretion and responsibility.

(The above information covers both UK and International returns)