The Dog Brand
RETURNS & EXCHANGES
What happens if I order the wrong size and need to exchange?
If you need to exchange the size of your item that is no problem! Your order should arrive with a returns slip inside and we would just ask you to note down the reason you are exchanging the item and the new size you require so we know who the order belongs to. Once we have received it we will have the new item packed and on it's way to you. As we have a price system in place, if you are looking to exchange from an XS or S to a M or L then we will need to ask for the difference to be transferred to our PayPal. If this is the case for your order, you will be contacted as soon as we have received your items back and then, once payment has been made the new items will be released. Unfortunately, we will not be able to cover the return cost of sending the item back to us, however we will cover the new item postage to ensure the item is with you and your pup.Alternatively, if you would prefer to speak to us directly about your exchange then you can drop us an email at firstname.lastname@example.org and we will help you with everything we can.
What happens if the item is not what I expected?
Customer satisfaction is of high priority to us and if for some reason expectations don't match up then please let us know so we can help. In most cases we will offer you an exchange or refund providing the product you are requesting to send back is in a re-sellable condition.
What is the returns policy?
We really hope you and your four-legged friend love our products as much as we do, but if you're not 100% satisfied then we will be more than happy to offer a return for exchange or refund. The product must be in a re-sellable condition to be eligible and you will have 30 days from the time of purchase.
Once we have received your returned items back at our HQ we can then process you refund/release the new items.
Unfortunately we will not be able to refund you the initial shipping costs or cover the cost of return the items to us.
Simply fill in the returns form inside your order and post it back to our warehouse:
The Brick Room,
38 New Street,
If you have any questions, feel free to drop us an email at email@example.com
All BARC LONDON items are accessory items only, the makers assume no liability. The use of the products and safety of the pet and handler is completely at the purchaser and/or user's discretion and responsibility.