To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click start
- Follow the instructions and select the items you want to return.
- You will get a confirmation email with the shipping guidelines once the return request is approved
- If you are printing your label in store, please include your name and/or order number when returning otherwise we wont be able to connect you to your return, and you risk not being refunded.
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not returnable.
Are there any charges for return?
- There are no charges for return (unless you are based outside of the UK)
- Original shipping charges are non-refundable
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed after the items have been received, and a credit will automatically be applied to the original method of payment, within 10 working days.